Temidayo Olayinka - Digital Product designer & No-code developer

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nnpc retail app redesign

Rethinking retail for the nigeria goverment owned oil & gas company

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Table of content

project timeline

June 2025

role

Uncommissioned UI Designer

deliverable

Mobile app design

overview

The NNPC Fuel App is intended to be Nigeria’s official platform for fuel payments, station discovery, and product access. However, the existing experience struggled to meet these goals.

Most users simply wanted to know where to find fuel and how to pay easily — yet the app placed more emphasis on wallet management and BVN verification than on actual fueling convenience.

The redesign focuses on redefining the product’s core purpose: making it a utility-first platform that connects users to nearby stations, enables transparent transactions, and promotes trust between NNPC and the public.

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challenge

Outdated and inconsistent visual design, disconnected from NNPC’s identity
Station discovery and fuel availability were hard to find
Unnecessary BVN requirement created onboarding friction
“Me2You” gifting feature was incomplete

No way for users to rate or provide feedback on stations ons.

my approach

I set out to reposition the app around real user needs — helping drivers find fuel, trust station information, and transact effortlessly.

The focus was on simplifying access, promoting transparency, and aligning design with the NNPC brand.

Onboarding

Removed BVN requirement and introduced Google and Email sign-in for faster access and broader usability.

Map-Based Homepage

The homepage now prioritizes station discovery, displaying nearby stations, availability, and fuel types in real time.

Flexible Purchase Flow

Users can buy by amount or volume, pay via wallet or card (Paystack), and receive QR-based receipts for every transaction.

Fuel Gifting (Me2You)

Enabled sending fuel vouchers to friends, family, or drivers — redeemable directly at partner stations.

Station Ratings & Feedback

Introduced a post-purchase review system, letting users rate stations and report issues like poor service or shortages.

Help and reporting

To strengthen transparency and accountability, a dedicated Reporting Misconduct feature was introduced.

Users can easily report issues such as:

Overpricing or fuel hoarding
Poor service or unethical behavior at stations
Safety violations or product tampering

To strengthen transparency and accountability, a dedicated Reporting Misconduct feature was introduced.

Users can easily report issues such as:

Overpricing or fuel hoarding
Poor service or unethical behavior at stations
Safety violations or product tampering

Wallet & Transaction

The wallet experience was redesigned to make payments simpler, faster, and more transparent.

Users can now:

Fund their wallet via transfer or voucher redemption.
View real-time balances and detailed transaction history.
Access digital receipts for every fuel purchase.

The wallet experience was redesigned to make payments simpler, faster, and more transparent.

Users can now:

Fund their wallet via transfer or voucher redemption.
View real-time balances and detailed transaction history.
Access digital receipts for every fuel purchase.

CONCLUSION

The redesign transforms the NNPC Fuel App from a finance-heavy interface into a utility-focused experience built around access and trust.

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