project timeline
July 2025
role
Uncommissioned UI Designer
deliverable
Mobile app design
overview
The mobile app lacked core usability features common in modern digital banking — such as balance privacy controls, clear account switching, or direct copy functionality for account details.
This project reimagined the entire experience to be mobile-first, intuitive, and competitive.
challenge
Onboarding was split between website and app, causing user drop-offs.
Poor mobile UX (e.g., “drag or drop” upload prompts).
Inability to take screenshots hindered support.
Homepage layout lacked hierarchy; users struggled to find key actions.
Locked funds weren’t visible, leading to confusion and distrust.
Greeting text broke on long names.
No privacy toggle for balance visibility.
Logout icon prioritized over critical features like notifications.
my approach
To understand how users truly experienced the Providus Mobile Banking app, I combined data-driven analysis with firsthand exploration.
I conducted sentiment analysis across multiple sources — over 800 Google Play reviews, 200 App Store reviews, and organic Twitter mentions — to identify recurring frustrations around usability, performance, and support.
To complement this, I went through the signup and KYC process myself, documenting each step with photos since screenshots aren’t allowed.
This helped me experience the friction points users faced directly, from form validation to feedback timing and overall navigation clarity.
Research Takeaways
High frustration with onboarding flow — “can’t complete signup on the app,” “too complicated.”
Negative sentiment around bugs, login issues, and UI inconsistencies.
Neutral or mixed reviews on customer service responsiveness.
Positive mentions for app reliability once setup and aesthetic appeal of the interface.
Users frequently compared Providus’ experience with other digital-first banks offering instant mobile onboarding (Kuda, Moniepoint, Opay).
solution
This analysis provided evidence-based direction for design priorities:
Simplify onboarding
Improve clarity in microcopy
Introduce self-service and support options
Emphasize trust and transparency in fund visibility
Homepage
The redesigned homepage focuses on clarity, hierarchy, and accessibility.
Clear balances: Separated ledger and available funds.
Copyable account number: One-tap convenience for users.
Organized quick actions: Structured grid with priority on transfers.
Cleaner layout: Balanced spacing and card-based sections.
Dark mode consistency: Better contrast and visual harmony.
Bank transfer
Simplified the transfer process with clear options for Providus, interbank, and bulk transfers.
Splash
Introduced consistent, branded screens that highlight the key benefits of the ProvidusPlus app to new users during installation
Login
Redesigned the login screen for clarity and quick access.
Support
Simplified the transfer process with clear options for Providus, interbank, and bulk transfers.
Card request
Simplified the transfer process with clear options for Providus, interbank, and bulk transfers.
Account opening
Simplified the transfer process with clear options for Providus, interbank, and bulk transfers.
Account opening
Simplified the transfer process with clear options for Providus, interbank, and bulk transfers.
CONCLUSION
I got recognised by the Providus team and got to demo my iterations with the team.